Refund and Returns Policy

Terms & Conditions

Last Updated: [Insert Date]

Welcome to Fairy Tale. By accessing our website and placing an order, you agree to be bound by the following Terms & Conditions. Please read them carefully before making a purchase.

1. General

These Terms & Conditions govern the use of the Fairy Tale website and all purchases made through it. We reserve the right to modify these Terms & Conditions at any time without prior notice. Any updates will be effective immediately upon publication.

2. Products

We strive to ensure that all product descriptions, images, and prices are accurate.

Please note:

  • Product colours may vary slightly due to different screen settings and lighting.
  • Handmade or artisan products may have slight variations, making each piece unique.
  • Product availability is subject to stock levels.

We reserve the right to discontinue any product at any time.

3. Pricing

  • All prices are listed in Pakistani Rupees (PKR).
  • Prices may change without prior notice.
  • Orders already confirmed will not be affected by future price changes.

4. Orders

By placing an order you confirm that:

  • The information provided is accurate and complete.
  • You are authorised to use the selected payment method.
  • You are legally capable of entering into a binding agreement.

Fairy Tale reserves the right to cancel any order due to pricing errors, suspected fraud, stock unavailability, or other exceptional circumstances.

5. Payments

We accept the payment methods displayed during checkout.

Orders will only be processed after payment confirmation where applicable.

6. Shipping

Shipping times are estimates and may vary depending on your location and courier service.

Customers are responsible for providing accurate shipping information.

Fairy Tale is not responsible for delays caused by:

  • Courier companies
  • Weather conditions
  • Public holidays
  • Incorrect shipping information
  • Events beyond our reasonable control

7. Returns

We want you to be satisfied with your purchase.

Returns may be accepted under the following conditions:

  • The return request is made within 7 days of receiving the order.
  • The product is unused, unworn, and in its original condition.
  • Original packaging, tags, and accessories are included.
  • Proof of purchase is provided.

Returns will not be accepted for:

  • Used or worn jewellery.
  • Products damaged after delivery due to misuse or negligence.
  • Items altered or repaired by anyone other than Fairy Tale.
  • Clearance or final sale items (unless defective).

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

8. Exchanges

Exchanges are available if:

  • The item arrives damaged.
  • The wrong product was delivered.
  • The product has a manufacturing defect.

Exchange requests must be submitted within 7 days of receiving your order.

Exchanged items must be returned in their original condition.

9. Refunds

Refunds are only approved after the returned item has been inspected.

If approved:

  • Refunds will be processed using the original payment method whenever possible.
  • Processing time may vary depending on your payment provider.

Shipping charges are non-refundable, except when:

  • The wrong item was shipped.
  • The item arrived damaged.
  • The return results from our error.

If a refund request does not meet the eligibility requirements, it may be declined.

10. Order Cancellation

Orders may be cancelled before they are processed or shipped.

Once an order has been dispatched, cancellation is no longer possible. Customers may instead request a return if eligible under our Return Policy.

11. Intellectual Property

All website content including:

  • Product photographs
  • Logos
  • Graphics
  • Text
  • Product descriptions
  • Website design

is the property of Fairy Tale and may not be copied, reproduced, or distributed without written permission.

12. User Conduct

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt to interfere with website security.
  • Submit false information.
  • Misuse the ordering system.

13. Limitation of Liability

Fairy Tale shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or products.

Our maximum liability shall not exceed the amount paid for the product in question.

14. Privacy

Your personal information is collected and processed in accordance with our Privacy Policy.

15. Governing Law

These Terms & Conditions are governed by the laws of Pakistan.

Any disputes arising from these Terms & Conditions shall be subject to the jurisdiction of the competent courts of Pakistan.

16. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.

Fairy Tale

Email: [Your Email Address]

Phone: [Your Phone Number]

Website: [Your Website URL]