Returns & Refund Policy

Last Updated: [Insert Date]

At Fairy Tale, we want you to be happy with your purchase. If you experience any issues with your order, please review the policy below.

Eligibility for Returns

You may request a return within 7 days of receiving your order if:

  • The item is unused and unworn.
  • The item is returned in its original packaging.
  • All tags, accessories, and included items are returned.
  • Proof of purchase is provided.

Returns requested after 7 days may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless they arrive damaged, defective, or incorrect:

  • Earrings that have been worn or opened.
  • Personalized or custom-made jewellery.
  • Clearance or final sale items.
  • Gift cards (if applicable).

Damaged or Incorrect Orders

If you receive:

  • A damaged item
  • A defective item
  • The wrong product

Please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos of the item
  • Photos of the packaging (if applicable)

We will review your request and arrange a replacement, exchange, or refund where appropriate.

Exchanges

Eligible products may be exchanged subject to stock availability.

If the requested replacement is unavailable, we may offer:

  • Store credit
  • A refund (where applicable)

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If approved:

  • Refunds will be issued using the original payment method whenever possible.
  • Processing times may vary depending on your bank or payment provider.

Shipping charges are non-refundable, except where:

  • We shipped the wrong item.
  • The product arrived damaged.
  • The return is due to our error.

Return Shipping

Unless the return is due to our mistake or a defective product, customers are responsible for the cost of returning the item.

We recommend using a tracked shipping service, as Fairy Tale is not responsible for returned parcels lost in transit.

Order Cancellations

Orders may be cancelled before they have been processed or dispatched.

Once an order has been shipped, it cannot be cancelled. However, you may request a return if your order meets the eligibility requirements above.

Contact Us

For return or refund requests, please contact us:

Fairy Tale

Email: [Your Email Address]

Phone: [Your Phone Number]

Please include your order number when contacting us so we can assist you as quickly as possible.